Last updated: 22 January 2026
Who We Are
CreweCreates CIC (Company Number: 15131716) is a Community Interest Company based in Crewe, Cheshire. Our registered address is PLATFORM, 79-83 Market Street, Crewe, CW1 2HB.
We are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information in accordance with UK GDPR and the Data Protection Act 2018.
For any questions about this privacy policy or your data, please contact us at: hello@crewecreates.com
What Information We Collect
We collect and process different types of personal information depending on how you interact with us:
Contact Forms & Enquiries:
• Name, email address, phone number
• Any information you include in your message
• IP address (for spam prevention)
Newsletter Signups:
• Name and email address
• Communication preferences
Event Bookings & Workshop Registrations:
• Name, contact details
• Age/date of birth (where relevant for children’s activities)
• Accessibility requirements or dietary needs
• Emergency contact information
• Payment information (processed by third-party payment providers)
Schools & Learning Programs:
• School name and contact details
• Teacher/coordinator contact information
• Student names and ages (with parental consent)
• Photographs and videos of activities (with parental consent)
Photography & Media:
• Images and videos taken at our events, exhibitions, and workshops
• We always seek consent before taking photographs at events where children are present
Website Usage:
• Cookies and similar technologies (see our Cookies Policy)
• Browser type, device information, pages visited
How We Use Your Information
We use your personal data for the following purposes:
1. To provide our services: Delivering workshops, events, exhibitions, and educational programs
2. To communicate with you: Responding to enquiries, sending event information, newsletters
3. To improve our services: Understanding how people use our website and programs
4. To meet legal obligations: Safeguarding, health & safety, financial reporting
5. To report to funders: Providing anonymized statistics to Arts Council England and other funding bodies
6. To promote our work: Sharing photos and stories (with consent) on our website and social media
Legal Basis for Processing
We process your data under the following legal bases:
• Consent: When you sign up for newsletters, provide photos, or consent to children participating
• Contract: When you book events or services
• Legitimate interests: To operate our CIC, improve services, and fulfill our community mission
• Legal obligation: For safeguarding, financial record-keeping, and funder reporting
Children’s Data
We take extra care when collecting data about children under 16. For schools programs, workshops, and family events:
• We obtain parental/guardian consent before collecting children’s information
• We only collect the minimum necessary information
• We have safeguarding policies in place
• We obtain separate consent for photographs and videos
• Parents/guardians can withdraw consent at any time
Who We Share Your Data With
We may share your information with:
• Service providers: Email marketing platforms, payment processors, CRM systems (LeadConnector/Go High Level)
• Funding bodies: Arts Council England, local councils (anonymized statistics only)
• Legal authorities: If required by law or for safeguarding purposes
• Partner organizations: When delivering joint projects (with your consent)
We never sell your personal data to third parties.
How Long We Keep Your Data
We retain your data for as long as necessary:
• Contact form enquiries: 2 years
• Newsletter subscribers: Until you unsubscribe
• Event bookings: 3 years (for insurance and financial purposes)
• Schools program records: 6 years (for safeguarding and reporting)
• Financial records: 7 years (legal requirement)
• Photographs/media: Until you withdraw consent or we no longer use them
Your Rights
Under UK GDPR, you have the right to:
• Access your data: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restrict processing: Limit how we use your data
• Data portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent
To exercise any of these rights, contact us at hello@crewecreates.com
Data Security
We implement appropriate technical and organizational measures to protect your data:
• Secure website hosting with SSL encryption
• Password-protected systems and databases
• Limited access to personal data (staff and volunteers only as needed)
• Regular security reviews and updates
• Secure disposal of physical records
Third-Party Services
Our website and services use:
• LeadConnector/Go High Level: Contact form processing and CRM
• Email marketing platforms: For newsletters (you can unsubscribe anytime)
• Social media platforms: Facebook, Instagram, X (Twitter)
• Payment processors: For event bookings
• Website analytics: To understand how visitors use our site
Each service has its own privacy policy governing how they handle data.
Cookies
We use cookies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.
Complaints
If you have concerns about how we handle your data, please contact us first at hello@crewecreates.com
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. For significant changes, we will notify you via email if we have your contact details.
Contact Us
For questions about this privacy policy or how we handle your data:
CreweCreates CIC
PLATFORM, 79-83 Market Street
Crewe, CW1 2HB
Email: hello@crewecreates.com
Website: crewemakes.com